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COVID-19 Updates: Your safety is our number one priority!

Posted on 04/07/2020 - All 5Star Bank Branches Are Closing Lobbies

Effective Tuesday, April 7th, 2020, all 5Star Bank Branches will close lobbies to walk-in clients. We are in an imperative time to help flatten the curve and minimized the spread of the COVID-19 virus. 

We are still serving clients. We ask, however, that you call your local banking location and make an appointment to enter the lobby.

Our InterQuest and Peterson Air Force Base drive-ups remain open to serve clients as well.

We appreciate your understanding as safety of our staff and clients remains our #1 priority!


Posted on 03/26/2020 - 5Star Bank Remains Open to Serve All Clients

Yesterday, Governor Jared Polis enacted an Order for all Coloradans to stay-at-home during the COVID-19 pandemic. As a bank, we are considered “Essential Services” and we remain open to serve our clients. We are following all federal, state and local protocols to keep our staff and clients safe.

At this time, our Denver Tech Center and Downtown Colorado Springs locations have open lobby hours. Our Peterson Air Force Base and InterQuest locations are serving clients through the drive-up or by appointment. For contact information and hours, please click here.

Stay safe, stay healthy and we will continue to be here when you need us!


Posted on 03/24/2020 - 5Star Bank's Denver Tech Center Branch Remains Open to Serve You

On Monday, March 23rd, 2020, Mayor Michael B. Hancock announced a new Public Health Order with an explicit stay at home directive for the City and County of Denver that will go into effect at 5 p.m. on Tuesday, March 24 and continue until April 10. The order requires that all people in the City & County of Denver stay home and businesses implement work from home policies and delivery of goods to the greatest extent possible.

What does this mean for 5Star Bank’s Denver Tech Center branch? We will continue to work and serve our clients with normal banking hours. In recent days, the banking industry has been designated as a critical infrastructure sector along with banking staff designated as “essential financial services employees.” Essentially, banks and their staff are exempt from stay home orders. Per federal guidance, we will be providing our staff with documentation, on bank letterhead, stating the above.

5Star Bank remains committed to following local, state and federal guidance. We are also steadfast in keeping our staff and clients safe. We will continue to follow sanitizing and social distancing protocols while serving our clients banking needs.


Posted on 03/20/2020 - SBA Economic Injury Disaster Loans Now Available in Colorado

Yesterday, we shared that Colorado’s application for federal disaster area designation has been approved. The SBA Disaster assistance provides low-interest federal loans for working capital to Colorado small businesses that have realized economic injury from COVID-19.

The BBB has provided an article showing step-by-step how to apply for these loans including who is eligible, who is not, what documents to have ready, who to contact, and more!

We encourage all businesses affected by COVID-19 to take a look at this article. There is help out there! If you want some support during this time, call us. As a community business bank, we are here to support businesses in our communities whether you bank with us or not. We can be reached at 1.800.776.2265 and we’ll get you connected to our in-house SBA loan officer!


Posted on 03/19/2020 - IMPORTANT NEWS FOR  COLORADO SMALL BUSINESSES!

Colorado small businesses impacted by COVID-19 can seek individual small business loans up to $2M as part of the Small Business Administration’s (SBA) Economic Injury Disaster Loan program. Colorado small businesses throughout all 64 counties and on all tribal lands may seek SBA Economic Injury Disaster Loans.

To learn more about the application process, please visit the SBA website. If you need support in navigating the application process, please visit the Colorado Small Business Development Center COVID-19 website. There is also a hotline for small business owners to call with questions about how to apply: (303) 860-5881.

5Star Bank also has an expert SBA Lender on staff. Please contact Ralph Miller at 719.637.4025 or at [email protected] and we can offer your business guidance and assistance as well.

https://disasterloan.sba.gov/ela/


Posted on 03/18/2020 - Updates to Branch Banking Hours for 5Star Bank

Due to safety concerns over COVID-19, and for the health and wellness of our employees, customers and the community, we are making modifications to our lobby hours at our branch locations, effective at 9:00am Wednesday March 18th, 2020.

Denver Tech Center

The lobby will be closed to walk-in clients until further notice. We will be making appointments to assist in banking transactions that cannot be done via mobile/online banking or ATMs. Please call Andy Hummel at 720.891.6185 or Cedric Buchanon at 303.910.5681 for immediate assistance.

InterQuest

The lobby will be closed to walk-in clients and we will be serving clients through the drive-up. To assist you with banking transactions that cannot be done via the drive-up, through mobile/online banking or at our onsite ATM, we will be making appointments for service. Please call the InterQuest branch at 719.260.8150 for immediate assistance.

Peterson Air Force Base

The lobby will be closed to walk-in clients and we will be serving clients through the drive-up. To assist you with banking transactions that cannot be done via the drive-up, through mobile/online banking or at any one of our four ATMs locate throughout the base, we will be making appointments for service. Please call the Peterson Air Force Base branch at 719.574.2777 for immediate assistance.

Sun Plaza

The lobby will continue normal business hours. We will, however, be taking steps to protect you and our staff. As such, teller transactions may be done using “social distancing” protocols.  In addition, our tellers are practicing enhanced prevention measures. There are anti-bacterial wipes and hand sanitizers at all stations. We may also utilize latex gloves to handle cash or your transaction. If you are not feeling well, please visit the InterQuest location and utilize the drive-thru services.

During this time, if you can conduct your banking using our night depository, online/mobile banking services or banking via telephone services, we ask that you consider these methods. Should you need to use a non-5Star Bank ATM, we will be waiving all ATM fees at this time.

You are also welcome to call us at 1.800.776.2265 for specific needs and we will do our best to serve you. For continued, up-to-date information, please visit www.5star.bank.

Thank you for your continued trust in 5Star Bank. We apologize for the inconvenience and appreciate your understanding and assistance in keeping each other safe and healthy. We look forward to serving you in-person soon. ~ The Management & Associates of 5Star Bank


Posted on 03/17/2020 - A Message from Michael League, President & CEO, 5Star Bank    

                                                         The safety of our clients, guests and associates is of utmost importance.

As concerns develop and evolve with COVID-19 (the novel coronavirus), we are closely monitoring the situation and its potential impact on our operations. Be assured, we have plans in place to continue to serve our clients. 5Star Bank maintains a robust business continuity program, including a pandemic plan.

Our Denver Tech Center & Downtown Colorado Springs lobbies will remain open

We ask for the following considerations:

  • Please maintain “social distancing” protocols by trying to stay 6 feet away from other persons in the bank
  • Our tellers are practicing enhanced prevention measures. There are anti-bacterial wipes and hand sanitizers at all stations. We may also utilize latex gloves to handle cash or your transaction
  • If you are not feeling well, please visit one of our other locations with a drive-thru or utilize our 24/7 online and mobile banking options

 Our Interquest & Peterson Air Force base will serve clients thru the drive-up

At InterQuest and Peterson Air Force Base, our lobbies will be open by appointment only, limiting foot traffic inside our banking locations. Please utilize the drive-thru for banking services whenever possible. For face-to-face appointments or access to safe deposit boxes, please call us at 719.260.8150.

As always, we have 24/7 online and mobile banking for your convenience. For a list of locations and up-to-date information please visit www.5star.bank.  

Thank you for your trust in 5Star Bank. We appreciate your understanding and assistance in keeping each other safe and healthy.  As we move forward, serving our clients and keeping our associates safe will continue to be at the forefront of every decision we make.