Personal Online Banking:

We’re upgrading our online banking platform to provide you with a faster, more secure, and more convenient way to manage your accounts.

Beginning December 7, 2026, you’ll experience a refreshed look and new features, including external transfers, secure messaging, and the ability to view check and deposit images.

Important Dates

  • October 23, 2026: New Bill Pay registration suspended.

  • December 3, 2026: Last day to access the current online banking platform.

  • December 7, 2026: New online banking platform launches.

  • November 20, 2026: Deadline to update usernames that contain special characters or symbols.

What You Need to Know

  • Usernames: Your current username will remain the same unless it contains a special character or symbol that requires updating.

  • Account information: Your account numbers, balances, and transaction history will carry over to the new platform.

  • Mobile banking: You’ll need to download the new mobile banking app.

  • Bill Pay: Your bill payment profiles and payees will transfer over to our new platform.

  • Password: You’ll need to reset your password upon enrollment. Your temporary password will be your five-digit ZIP code followed by the last four digits of your Social Security Number (SSN).

Important: If your username contains one of these special characters (& ^ | ~) or has a space in it, please update it by November 20, 2026. Usernames that are not updated by this deadline may result in your account being deleted from the online banking system and needing to be re-added.

How to Prepare for the Transition

To help ensure a smooth transition, we recommend completing the following steps before the current platform is retired:

  • Verify that your contact information is up to date.

  • Download and save any statements you wish to keep.

  • Review your usernames and update any that contain these special characters (& ^ | ~) or spaces.

  • Make note of any automatic account transfers that will need to be set up again.

We’re Here to Help

We appreciate your patience as we make this upgrade to better serve your business banking needs. If you have questions or need assistance preparing for the transition, your local 5Star Bank team is here to help.

Call us at 1-800-776-2265 (BANK) or visit your nearest branch.

Business Online banking:

We’re upgrading our online banking platform to provide you with a faster, more secure, and more convenient way to manage your business accounts.

Beginning December 7, 2026, you’ll experience a refreshed look and new features, including external transfers, secure messaging, and the ability to view check and deposit images.

Important Dates

  • October 23, 2026: New Bill Pay registration suspended.

  • December 3, 2026: Last day to access the current online banking platform.

  • December 7, 2026: New online banking platform launches.

  • November 20, 2026: Deadline to update usernames that contain special characters or symbols.

What You Need to Know

  • Usernames: Your current username will remain the same unless it contains a special character or symbol that requires updating.

  • Account information: Your account numbers, balances, and transaction history will carry over to the new platform.

  • Business user access: All business users will need to be re-enrolled in the new platform.

  • Mobile banking: You’ll need to download the new mobile banking app.

  • Bill Pay: Your bill payment profiles and payees will transfer over to our new platform.

  • Password: You’ll need to reset your password upon enrollment. Your temporary password will be your company’s five-digit ZIP code followed by the last four digits of your company’s Taxpayer Identification Number (TIN).

  • ACH and wire templates: You’ll need to set up your ACH and wire templates again, as well as any automatic account transfers.

  • ACH and wire approvals: VIP Token authentication will no longer be available. Approvals will instead be completed using a one-time code sent by text message or a phone call.

Important: If your username contains one of these special characters (& ^ | ~) or has a space in it, please update it by November 20, 2026. Usernames that are not updated by this deadline may result in your business account being deleted from the online banking system and needing to be re-added.

How to Prepare for the Transition

To help ensure a smooth transition, we recommend completing the following steps before the current platform is retired:

  • Verify that your contact information is up to date.

  • Download and save any statements you wish to keep.

  • Save or document your existing ACH and wire templates.

  • Review your usernames and update any that contain these special characters (& ^ | ~) or spaces.

  • Make note of any automatic account transfers that will need to be set up again.

We’re Here to Help

We appreciate your patience as we make this upgrade to better serve your business banking needs. If you have questions or need assistance preparing for the transition, your local 5Star Bank team is here to help.